Please Help, i follow all the steps but nothing happens,
this sansa c140 seems to work but no text appears on the screen.
Please help!
Sansa Connect Recovery Tool Procedures
If for some reason your device becomes unstable and resetting and erasing content doesn’t resolve the issue, the Sansa Connect Recovery Tool would clean up your device and restore it to factory settings.
If your Sansa Connect won’t start check to make sure the device is charged and the hold switch is in the unlocked position.
With a copy of the Sansa Device Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.
However, all of your subscription settings and content will be removed from the device.
After running Device Recovery, you will need to enter your subscription service settings on the device. In addition, to place content onto the evice, you will need to synchronize the Sansa Connect with your music service.
Here are the steps to clean up your Connect
Device Recovery
- Begin by installing the Sansa Device Recovery application onto your PC. You can find the application on the here Download Sansa Connect Recovery Tool.
- After installing the Sansa Device Recovery application onto your PC, turn off the device. Make sure the hold switch is not in the locked position. Hold down the Power Button for eight seconds (holding the power for three seconds makes the device sleep; eight seconds turns off the device).
- While holding down the Right Button, and Volume Up Button, press-and-release the Power Button. Keep holding the Right button and Volume Up Button. After a few seconds, the device will start and display a “Recovery Needed” screen.
- While the device is displaying the “Recovery Needed” screen, connect the USB cable to your PC.
- Windows will open a “SanDisk Device Recovery” dialog box. Choose "Recover Sansa Device” and click OK.
Follow the steps in the SanDisk Device Recovery application.
November 6, 2008 8:37 PM
View unverified member's comment - posted by mari
View unverified member's comment - posted by mari
August 22, 2009 9:40 PM
The Sansa recovery application says that there is no connection to the internet even though one exists. I looked at the recovery application error logs and it shows that it cannot download files from Zing.com. Does anyone know if Sandisk has a standalone application?
Please help!!!!
KO
August 23, 2009 10:30 PM
I'm having the same problem (with the restore program saying it cannot connect to the internet). I contacted the company and they say they are working on the website and that you need to keep checking back.
Unfortunately, they did not offer a date for a restored website. Until then, my connect is bricked.
August 26, 2009 7:51 PM
I am having the same problem. Please let me know when there is a fix. It looks like I'm stuck with a plastic paperweight for now.
August 27, 2009 12:54 AM
Okay, guys, here's my update.
I was told the recovery tool had been updated (or brought back online) on the Sandisk site. I went to re-reun the recovery program and this time instead of the "We can't connect to the internet" message, I got a "We are unable to recover your Connect, please contact Sansa at {this phone number}." Sorry, I closed that window and am paraphrasing there. So I call Sansa and, basically, they can't do anything for me and advise me to contact the seller, and failing that, return to them with my case ID (which they gave me this call). Hopefully it does not come to this with you.
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Here is the e-mail they sent me prior to this with recovery details, in case you haven't had the misfortune to get the error message of hopelessness:
Thank you for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
Please be aware that the Sansa Connect Recovery Tool can be used to reformat and re-install the latest firmware version to a Sansa Connect. This can be used when you believe your Sansa Connect player is not functioning as intended, the website is now up and running for the Sansa Recovery Tool.
There are two things to do before starting the Recovery Mode:
- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.
- Second, hold the power button for 8-10 seconds to ensure the Connect is turned OFF.
After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.
Let us try to put the player in "Recovery Mode" and use the Recovery tool to help resolve the issue.
1) Install the recovery tool software to an internet capable computer. You cn download the recovery tool from the link below.
Sansa Connect Recovery Tool:
http://mp3support.sandisk.com/tools/DeviceRecoverySetup.exe
Sansa Connect Recovery Instructions:
http://mp3support.sandisk.com/tools/connect-recovery-instructions.pdf
2) Hold the Volume Up (+) and the Right (Zing) button while pressing the Power button to turn on.
3) Connect the device to a computer using the Sansa 30-pin USB cable.
4) Select Recover Sansa Device using Sansa Device Recovery Program on initial connection.
5) A Recovering Please wait... message will appear on the unit.
6) The device will reboot after the SW has been installed on the device.
After trying these steps, kindly advise us with the results.
In the future you can also find the answer to your question by clicking on this link:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=850
If you have time, I encourage you to complete your registration information to allow us to process and track your case history faster when needed.
- Part number (Take note of all the numbers that you can find on the player)
- Place of purchase
- Date of purchase (MM/DD/YYYY)
- Refurbished (Yes/No)
- Sealed Retail Packaging (Yes/No)
- Physical Damage (Yes/No)
- Phone number
- Where are you located? (Country)
To get a general view of the environment you are using your device on and to identify if the minimum system requirements are met, kindly provide the following details as well.
- Brand and model of your computer
- Operating System
- Desktop or Laptop
- Version of Windows Media Player
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums.aspx to provide you with the most complete answers possible.
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Good luck, everybody!
September 11, 2009 11:56 AM
updated: September 12, 2009 4:20 PM
Hi there. I'm trying to launch the Recovery program, but even though I follow every direction, my Connect won't display the Recovery screen.
Update: I have managed to start the Recovery process. However, once started the Recovery Tool v. 1.0.0.695 displays this error:
"Sorry, your PC must be connected to the Internet in order to recover your device software.
Please connect your PC to the Internet and try again."
I have disabled both McAfee and Windows Firewall, and keep getting this error. Any idea why?
September 11, 2009 7:18 PM
Follow this link. It worked for me.
http://forums.sandisk.com/sansa/board/message?board.id=connect&thread.id=2515
November 2, 2009 9:34 AM
Hi,I have a e280.when i go in the recovery mode and connected to my pc with usb cable,the sansa connect recovery tool doesn't start automatically and when i start it,it says
View unverified member's comment - posted by hugo
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