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December 25, 2007 11:33 AM

Categories: e-Series

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Hayes40

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Joined: 12/25/2007

I received a new e250 for Christmas but there was no installation cd in the box.  There wasn't even a user guide.  I had to go to the sandisk website to download the user guide.  Whenever I plug the player in using the usb cable, it comes up as "Found New Hardware--MTP device."  I click on install using the recommended version and it goes through the process but at the end it says the message, "Problem installing the hardware-- this device cannot start (code 10)."  Has anyone experienced this problem?  I have Windows Media Player version 11 and I also tried going to Microsoft to download the mtp port kit and that didn't work either.  My husband also downloaded the Sansa Media Converter thinking that might help but it didn't.  Isn't there some way to install the player without the actual installation cd?  Please help!!

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

Generic Member Avatar
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  • member since: 12/26/2007
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  • 4 comments
December 26, 2007 11:33 AM

What OS are you using on ur computer?

Generic Member Avatar
Member
December 26, 2007 12:42 PM

Windows XP.  I actually took the player back to the store today after talking to Sansa Technical Support on the phone.  Evidently there was a glitch with the player itself.  Haven't gotten another one yet because I was afraid it would do the same thing.

Generic Member Avatar
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  • member since: 08/17/2008
  • rank: 318 of 892
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August 17, 2008 10:47 PM

I just received a Sansa E250 and it didn't have instructions to download. Do I use LimeWire or Windows Media?

Brandon C Avatar
  Editor
August 17, 2008 11:13 PM updated: August 17, 2008 11:15 PM

I would recommend you first start her with the user guide.
http://www.sansacommunity.com/download/11057/Sansa-E200-user-guide-and-Manual... />
Then you need to actually have some music (MP3 files) to put on your Sansa.

There are tons of ways to get them.
I would recommend you read this and decide the best way for you.
http://www.sansacommunity.com/blog/entry/11219/Where-Can-I-Find-MP3-Player-Do...

Click here to see the BC Blog

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Generic Member Avatar
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  • member since: 10/05/2008
  • rank: 269 of 892
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October 5, 2008 10:30 PM

I also am having a similar problem but no one has suggested a resolution for the problem. This is exactly what I'm experiencing as well: Whenever I plug the player in using the usb cable, it comes up as

View unverified member's comment - posted by Nivas

View unverified member's comment - posted by Nivas

Apix Avatar
  Moderator
October 18, 2008 1:56 AM

The CD's and such were discontinued due to the company's wanting to take a more environmentally friendly approach. All programs and instructions can be found here, or at www.sandisk.com/support/sansa

Try switching your player into MSC mode (Settings -->Mode/USB Mode)
Then plug it in and see if it shows

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