February 23, 2008 1:56 PM

I too had the same problem. I called Sansa and they told me to send the device to them and they would exchange it with a new one, which they did. Yet after about 2 months the problem occurred again. To make a long story short, they sent me a total of 3 devices and all of them had the same headset problem. Now they refuse to help because the warranty is expired and I'm left with a broken device. I checked what it would cost to repair and the cost is nearly the price of a new MP3 player. Assuredly, my new player will not be a SANSA.