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January 21, 2008 05:26 AM
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Steve-DC

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Joined: 01/21/2008

I have downloaded the latest version of the Sansa Media Conversion software. It accepts my video or photo files--their icons appear in the box--but the Convert button is always greyed out.  What am I doing wrong?  (The Delete button appears and works).

Thanks for your help!

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Brandon C Avatar
  Editor
January 22, 2008 8:42 PM

For the newest converter (4.220) you have to have the device plugged in to get the Start option to activate. The program no longer "caches" the file to the computer.

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January 22, 2008 11:57 PM

Brandon C said: For the newest converter (4.220) you have to have the device plugged in to get the Start option to activate. The program no longer "caches" the file to the computer.

Brandon,

 Thanks!  As an expert user of computers, I should have known not to follow the instructions blindly.

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