August 6, 2009 3:25 AM
updated: August 6, 2009 3:49 AM
Maybe one of you more "tech savvy" people out there can give me a hand. I purchaced a Sansa Connect 4gb mp3 player last February. I haven't had any peoplems with it until yesterday. I deleated some music to make room for some more. I put about 100+ songs on it. Right after that, it froze on me. It will not go past the welcome screen. I tried to do the Connect Recovery thing after the fact. When I downloaded it and set the mp3 to do the connect recovery, the box that you click "OK" on said that my internet was not connected and to try again when it was. However, if that was the case, I wouldn't be sitting here asking for help...on the internet! The mp3 player is still plugged in to the USB jack and it does say, "Recovering....Please wait...." on the screen. I don't know if that means it is actually "recovering" or there is just another malfunction with all of this tech stuff. If this makes sence to anyone(because it doesn't to me), I would appreciate your insight! Thank you!