February 14, 2008 8:28 PM

I would call Sandisk Sansa support. I had a similar problem and they fixed fairly easily and quickly.

NORTH AMERICAN TECHNICAL SUPPORT

1(866) SAN.DISK (North America)

1-866-726-3475
7 days a week:
4:00 am. - 10:00 pm. (PST)
7:00 am - 1:00 am (EST)

Tired of waiting for your device to do what you need it to?