I have spent days trying to solve this problem. I would plug in the Sansa Express, Windows XP would make the sound it makes when a usb device is plugged in, then it would make the sound that is made when a USB device is removed, and nothing further would happen. The Express installer would download the software, then the software would crash. I tried resetting the express, by holding the middle button, then the volume up button, and volume down button, with no luck. No other posting on any other site, that I saw, had a solution that worked. Brandon's solution works! Thank you so much!

- Mike

There are a lot of messages from different web sites about people trying to get their Sansa Express to work. From what I can tell from user reviews from Circuit City's web site (as I remember), about 50% of Sansa Express buyers who reviewed the device have major issues getting it to work. It's not easy getting it to work either, but there are several solutions out there, for different problems. You will need to do a bit of Google searching.

IF you are able to get it to work, it's a nifty little device. I use it as a recording device, hung around my neck. The recording quality is not bad for my non-professional uses. I do wish that it was able to save recordings with accurate file dates (everything is saved with a date from 2002 or 2003, and I see no options for setting the time). I also sometimes use it to read micro SD cards to transfer data between my cell phone and computer.

- Mike

Brandon,,,, you rock...your suggestion did help me. My Sansa is being detected now by my computer...appreciate your time and help...Thank you so much

Thanks
Shan
shan24x7@yahoo.com

Thank You so much! I would not have been able to figure that out if it wasn't for your solution! Again, Thank You!

i have a walkman and it works on some computers and some not. i was wondering why this happens but it is no more important, as long as it works i'm cool with it.

ANYTHING BUT SANSA!!!!
A couple of years ago I bought a Sansa E270 along with some support accessories and it was a maddening, frustrating experience trying to program music into the damn thing so it was into the junk drawer. $150+ down the drain.
I had, and still do,a Creative Zen V but wanted something with more capacity. The Zen V is a jewel, easy to program, good battery life, etc.

I saw the E270 with 6gb capacity and it accepts microsd chips which I felt would give me plenty of capacity and I wouldn't have to often reprogram it.
Along with the Sansa I bought a 4gb memory chip. Big Mistake, it only accepts 2gb. Along with horrible sofware it has a proprietary connector so requires a special inter connect cable, no standard usb.

What can I say is good about it ... it's well built, sturdy, but, hey so is a brick.

From what I have read on other Sansa forums it seems many users are having similar problems with many of the Sansa products. My advice is ANY THING BUT SANSA ... ipod, fuze,coby,toshiba, etc

thanks a lot
problem solved

Thanks so much! Worked perfectly for my philips mp3 player.

My Sansa has been a complete exercise in frustration!!! I have since bought two Creative Zen and what a difference! Sandisk's SW people must be monkeys that they
captured in the jungle. My advice, don't waste your money on any mp3 device from Sandisk!

I've tried Brandon's method with some success but there are still problems.

in my windows 7 same error is coming "mtp driver not installed sucessfully"
i updated the software ..

When I preset my favorite FM radio stations, the presets continually get erased. A few times the presets are saved but then they get erased also. It is bothersome to repeatedly find the fm stations and save them again nd again in the same morning. Especially if you are walking downtown and you can hardly read the screen on daylight. I have to go inside a building in order to read the screen and follow the steps to save the presets.

Good way.

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sansa express not able to be connected to my computer