May 4, 2008 12:06 PM

I had the same problem and believe it or not mine was about 6 months old. I contacted sansa at www.sandisk.com. Your going to have to open an ebox to start the communication process. They were very helpful and quick to respond. To make along story short they ended up replacing mine completely free of charge. If this is the case prepare to lose your downloaded tunes if you have no backup. Good luck