About a week ago I went to download some more music. I went into Rhapsody as I usually do, and when I do it doesn't recognize my player (e250R). My player says it's connected but the computer can't find it. I had this problem one time before and I reloaded the software that came with it and my problem was solved. This time however is different. I've un-installed and re-installed probably 5 times now. It's tickin me off. I've decided I'm finished with Rhapsody. I contacted Sansa, there telling me I need to format my player. With no way of making a backup of my music this isn't going to happen. Besides the player plays fine, Rhapsody just won't acknowledge the connection. I need some other options.