Thanks for responding. Usually I find the tech people there really helpful, and I was tickled when they replaced my busted player for free. I'm a loyal Sansa consumer, but this guy I got this week was just a pain in the neck. I called support back and this time they sent the directions for updating the firmware. I haven't had a chance yet to try it, but if that solves my problem I'll post the directions here in case anyone else needs them.

Have a good weekend!

Jennifer

Be not afraid of growig slowly, be only afraid of standing still. ~Chinese Proverb

Good news! Updating the firmware fixed the problem - now the song title, album title and artist all show up on the screen where they belong. I've pasted the directions below in case anyone else runs into this problem... Jen

*To update the firmware of the Sansa, we need to first download and install the Sansa Firmware Updater. Simply click on the link below to take you to the firmware updater, download it and install to your computer.
Firmware Updater

Or you could copy and paste the link below on your browser:
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Now, after installing the updater, let's plug in the Sansa to the computer on MSC mode. To switch to MSC mode tap your menu button and select "Settings" then look for "USB mode". You should see "Auto Detect" (for MTP) and "MSC", select "MSC".

Beside the system clock on the bottom right of the screen, you will see a red icon called "Sansa Updater", let's click that icon and select "Check for update now". The firmware updater will check and install updated firmware to your Sansa. After the update, unplug the Sansa then turn the player on.*

Be not afraid of growig slowly, be only afraid of standing still. ~Chinese Proverb