my fuze not recognized by ANY computer!! aaah, help!!!

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November 9, 2008 08:53 AM

Categories: Sansa Fuze

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oh_jay08

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Joined: 11/09/2008

I know there are several threads about computers not recognizing the Fuze, but nothing seems to work for me.

I have tried every possible way of fixing it but I've not been successful.

I have like 3 months with my Fuze, I had it replaced because the other Fuze before this one suddenly stopped being recognized by the computer and all my songs got deleted. There was no way that I could sync any more music in it.

Now this "new" Fuze that I have is not recognized by any computer I plug it to. I've used two different USB cables, three different computers: Windows Vista, Win2000 and Win98, many different USB outlets, and it still won't work. The only thing it does is charge the battery.

I have Windows Media Player 11, I've always used it to sync music in my Fuze since the disk that came with it couldn't install Rhapsody in Windows Vista.

I've been only able to put music in it by using a micro-SD card, but my MP3 player hasn't worked. I've tried everything I've found here. I downloaded the hotfixes in the support page, I've switched to MTP and MSC mode and auto-detect mode and none of them work. I reset it, and forced the MTP (i think) by switching on hold and pressing the rewind button; nothing works.

Is there any other way I can make my computer recognize it? Or should I just replace it again?

I've read that some tried formatting the player, but I don't want to take the risk because it will erase my music and then I won't be able to sync anymore.

HEELLLP!!

Discussion: Add a Comment | Comments 1-25 of 67 | Latest Comment | 1 2 3 Next »

Belltech266

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member since: 11/19/2008
rank: 4295 of 4994
location: Long Beach MS, United States
2 comments

November 19, 2008 6:39 PM

I feel your pain,I'm in the same situation. I'm on my second FUZE and I cannot get my computer to recognize it. Support is trying to help but I've already tried everything they have suggested, it all came from the web site. If you figure this out PLEASE let me know what you did.

Thanks,
Joe

Apix

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1 articles authored
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November 19, 2008 11:04 PM

When trying it on Windows 2000 and 98, did you have it in MSC mode? It will only work in that mode.
If there's any way you can try it in both modes on a Windows XP machine, that will be the best way to isolate if its a Windows Hotfix error or if its the player itself. I'm leaning towards the player, but the previous one just stopping being recognized is making me iffy.
Let me know if you're able to do that, if you ARE and it still fails, then its probably time for another RMA.

Belltech266

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member since: 11/19/2008
rank: 4295 of 4994
location: Long Beach MS, United States
2 comments

November 21, 2008 8:15 AM

I've tried everything that support has reccomended including connecting in different modes. I find it hard to believe that both players are bad but USB is so simple I can't imagine what could be be wrong on that end. If I have gotten two bad players in a row than it's time to just suck it up and get an IPOD.

Cougar

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member since: 11/28/2008
rank: 4279 of 4994
2 comments

November 28, 2008 11:40 AM

I am having the EXACT same issue. I have a Sansa Fuze and it worked fine on my old computer that was running Windows XP. My old computer crashed so I had to get a new PC. I have an HP laptop now that runs on Windows Vista. My computer will not recognize the player at all. When I plug it in I keep getting an error messages saying

ALEJO

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member since: 01/04/2009
rank: 4168 of 4994
2 comments

January 4, 2009 12:08 PM

YES I HAVE THE EXACT SAME PROBLEM UM I GUESS IF U CANT DOWNLOAD RHAPSODY IT DOESNT READ IT

ALEJO

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member since: 01/04/2009
rank: 4168 of 4994
2 comments

January 4, 2009 12:10 PM

YES I HAVE DA EXACT SAME PROBLEM I GUESS IF U NOT HAVE RHASODY U CNT GET UR SANSA RECOLONIZED WAT DO I DO PLEASSSSSSSSSSSE HELP MEEEEEEEE!! SUM 1 HEAR MY CRY

lcc

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member since: 01/11/2009
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6 comments

January 11, 2009 11:50 AM

Have you tried the different USB settings available on your Fuze? On the Fuze select Settings / System Settings/ USB Mode. If yours is set on MSC try MTP & visa versa. That may fix you up.

tgirl

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10 forum threads started
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January 12, 2009 12:01 PM

I sooo feel your pain--believe me. I recently had the same problem until I called Dell(which cost me about $69.00 btw---EEEK!)and they performed a System Restore on my computer and THAT solved the problem, so go with that and see what happens. Good luck!

TWEET CHICK

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member since: 01/24/2009
rank: 4095 of 4994
2 comments

January 24, 2009 11:29 PM

I DONT THINK I HAVE THE SAME PROBLEM AS YOU MINE JUST WONT LET ME HEAR IT LIKE MY HEAD PHONES WORK IN MY SISTERS SANSA FUZE BUT NOT IN MINE SO ITS MY PLAYER I CANT HEAR ANYTHING AND YES ITS PLAYING IT ON PLAY AND ALL BUT I STILL CANT HEAR ANYTHING SO I WENT TO SETTINGS THEN SYSTEM SETTINGS THEN VOLUME AND I PUT IT ON NORMAL......NOTHING HAPPEND THEN I PUT IT ON HIGH STILL..... NOTHING HAPPEND SO SOME ONE PLEASEEEEEEEEEEEEEEEEEEE HELP ME I NEED TO HEAR MY MUSIC I WANT TO CRY LOL..............

lcc

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January 25, 2009 1:48 PM

Tweet Chick: Do you have no sound with music files, radio and video? Have you tried all three to confirm?

Cougar

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member since: 11/28/2008
rank: 4279 of 4994
2 comments

January 25, 2009 2:32 PM

I finally gave up on my Sansa Fuze. Utter waste of money. I might file a claim with the BBB about this issue. I can't afford to be out of $80.00. I did a MAJOR upgrade and went ahead and purchased an iPod Touch. Suffice it to say, the iPod is WORLDS better than the Fuse. And my computer recognized it IMMEDIATELY. Which means that the issue wasn't with my computer...it's with the crappy Sansa. I definitely won't be recommending any Sansa's to anyone in the future.

TWEET CHICK

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member since: 01/24/2009
rank: 4095 of 4994
2 comments

January 26, 2009 9:44 PM

icc yes i tried them music, video, and radio confirming all three and it is making me soooooooo mad and fusterating i really really need help :(

freakinggrrrrrrrrr

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member since: 02/03/2009
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2 comments

February 3, 2009 9:45 AM

I reinstalled windows XP pro and after I did that my fuze ceased to connect. It says on the fuze its self

freakinggrrrrrrrrr

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member since: 02/03/2009
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February 3, 2009 9:46 AM

reinstalled windows XP pro and after I did that my fuze ceased to connect. It says on the fuze its self "connected" but it doesnt charge and my PC doesnt recognize it. This thing is a hunk of crap. I have had tons of differnt kinds of mp3 players and I have nevr runinto an issue so perplexing with one of thm. I have tried all three modes and tried installing mtp porting this and that and all kinds of crap and sansa support (both online and over the phone" cant help. The fuze sucks.

Brandon C

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February 3, 2009 9:29 PM

After your re-install did you do all the Windows upgrades needed? That may be the problem.

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View unverified member's comment - posted by deeperseoul

lcc

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member since: 01/11/2009
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February 5, 2009 9:43 AM

deeperseoul said: Changing usb mode to msc mode from auto fixed my problem!! Thanks lcc!

I'm glad I could help! I love my little player, but there are definitely some things they could have done better with it.

aileengp

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member since: 02/08/2009
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location: United States
2 comments

February 11, 2009 11:26 AM

I, too, have the non-recognizing problem.

I don't use Windows Media Player, so don't want to change that setting.

I have done every trick they've suggested in all the forums and other places.

Still no recognition.

I have XP Pro SP3.

I've written an email to support@sansa.com and have not even received a reply that it was received.

I am not amused.

View unverified member's comment - posted by justanotherguy

BagleyClan

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member since: 03/05/2009
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March 6, 2009 12:01 AM

My wife's 8gb Fuze has this problem now. We have tried to get 3 different computers all running Vista to recognize it, but with no luck. It worked fine a few days ago. We have formatted it, restored factory settings, followed all the USB Mode Suggestions. Device manager doesn't even see it. I have followed all the steps that Sansa listed and nothing. It does recharge but thats it. I tested the cord with my Sansa e280 and its not the cord. I even tried hers with my cord and still nothing except charging. My wife is not a happy camper. She can't go anywhere in her car without it.

I don't know if it is somthing that has shorted out on the inside, a firmware corruption, or what. Just hoping that a solution will be found.

View unverified member's comment - posted by magre