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November 9, 2008 08:53 AM

Categories: Sansa Fuze

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oh_jay08

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Joined: 11/09/2008

I know there are several threads about computers not recognizing the Fuze, but nothing seems to work for me.

I have tried every possible way of fixing it but I've not been successful.

I have like 3 months with my Fuze, I had it replaced because the other Fuze before this one suddenly stopped being recognized by the computer and all my songs got deleted. There was no way that I could sync any more music in it. 

Now this "new" Fuze that I have is not recognized by any computer I plug it to. I've used two different USB cables, three different computers: Windows Vista, Win2000 and Win98, many different USB outlets, and it still won't work. The only thing it does is charge the battery. 

I have Windows Media Player 11, I've always used it to sync music in my Fuze since the disk that came with it couldn't install Rhapsody in Windows Vista.

I've been only able to put music in it by using a micro-SD card, but my MP3 player hasn't worked. I've tried everything I've found here. I downloaded the hotfixes in the support page, I've switched to MTP and MSC mode and auto-detect mode and none of them work. I reset it, and forced the MTP (i think) by switching on hold and pressing the rewind button; nothing works. 

Is there any other way I can make my computer recognize it? Or should I just replace it again?

I've read that some tried formatting the player, but I don't want to take the risk because it will erase my music and then I won't be able to sync anymore. 

HEELLLP!!

Discussion:    Add a Comment | Comments 1-6 of 6 | Latest Comment

November 19, 2008 6:39 PM

I feel your pain,I'm in the same situation. I'm on my second FUZE and I cannot get my computer to recognize it. Support is trying to help but I've already tried everything they have suggested, it all came from the web site. If you figure this out PLEASE let me know what you did.

Thanks,
Joe

November 19, 2008 11:04 PM

When trying it on Windows 2000 and 98, did you have it in MSC mode? It will only work in that mode.
If there's any way you can try it in both modes on a Windows XP machine, that will be the best way to isolate if its a Windows Hotfix error or if its the player itself. I'm leaning towards the player, but the previous one just stopping being recognized is making me iffy.
Let me know if you're able to do that, if you ARE and it still fails, then its probably time for another RMA.

November 21, 2008 8:15 AM

I've tried everything that support has reccomended including connecting in different modes. I find it hard to believe that both players are bad but USB is so simple I can't imagine what could be be wrong on that end. If I have gotten two bad players in a row than it's time to just suck it up and get an IPOD.

November 28, 2008 11:40 AM

I am having the EXACT same issue. I have a Sansa Fuze and it worked fine on my old computer that was running Windows XP. My old computer crashed so I had to get a new PC. I have an HP laptop now that runs on Windows Vista. My computer will not recognize the player at all. When I plug it in I keep getting an error messages saying

View unverified member's comment - posted by ALEJO

View unverified member's comment - posted by ALEJO

Discussion:    Add a Comment | Back to Top | Comments 1-6 of 6 | Latest Comment

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