May 15, 2009 10:07 AM
All That Wander wrote:
Thanks for your reply. I am starting to get things working but have run into a problem ( I think) in getting the Windows program to download the security update. It will not up date and gives me an error message. This could be why the book I want doesn't want to download. I did have it downloaded to my computer at one time and could listen to it on the computer but could not get it to load to the Sansa.
As we travel in an RV full time and are continually on the move I am not the fastest thing to get things done.
if you will be patient I will get back to you with specific problems, will have to write them down as they happen.
Was able to down load another book and have listened to it, it is great to be able to do this.
Will be in touch.
All that wander.
***
To which I replied:
Okay, great! Just let me know if/when you need some specific advice. I don't 'shadow' the Sansa community forums, so if you respond back to me using either the Sansa username afrab_null or webbit, I'll be notified eventually through Yahoo mail and respond back to you, either through the forum or via Yahoo.
Let's look for a moment at your current issue. It seems the Sansa Firmware Updater program for Windows is giving you a problem. I say this because, to my knowledge, there is no 'security update' for Sansa players. So,
(1) Are you referring to an MS Windows Security Update? This is a separate issue, which we can also go over, if need be. But we'll do that separately. Your explanation was kinda marginal, so I'll need a bit more info.
The following question has nothing to do with your inability to load/copy ebooks or music onto your Clip, but I need to establish a functional baseline. So,
(2) Do you have the Sansa Updater program installed onto Windows? If not,
- in your Internet Explorer browser, go to http://www.sansa.com/download and,
- under the Sansa Clip item, click the 'Sansa Firmware Updater' button.
- You should immediately see a Windows-level 'File Download - Security Warning' window.
- Click the 'Save' button, and
- save the file 'SansaUpdaterInstall.exe' to your desktop, so you don't have to go looking for it.
- Once the installer is downloaded and on your desktop, double-click it to install in Windows.
- When the install is complete, if the application doesn't auto-start, navigate to Start-> Programs-> SanDisk-> Sansa Updater-> Sansa Updater to run the program.
- Accept the license agreement, and let the installer continue.
- Eventually, it will ask you to plug in your player, and wait until Windows recognizes it.
- Plug in your player. Barring any other indications, if you open 'My Computer' and look for the 'Sansa Fuze' item, Windows has recognized your unit.
- Click the 'Finish' button to complete the installation.
- With your Clip still plugged in, click the 'Check For Updates' button.
- You may get returns for the following (as far as I know):
(a) Firmware Update,
(b) User Manual Update, or
(c) Sansa Media Converter update.
- Select Firmware Update for now. Later (not under these instructions) you'll install/update SMC.
- Follow the Updater instructions *exactly*.
Game Over!
Please let me know if this is what you needed *at this time*, and/or how this works out. If/when you need further instructions on what to do or how to do it (see above), or advice on next steps, please let me know.
If I just did the equivalent of giving you the time by telling you how to build a watch, I need to know that, as well.
Be advised that I'm moving individual parts of these responses back into the Forums as suggested by the moderator, so that other folks might get some benefit from it. There will also be other items I'll keep private, especially when we get into the rather dicey legalities of music artifacts. I'll explain all that another time.
Regards,
afrab_null/webbit