Well... one thing I can tell you is that formatting it was probably a bad idea. I had a perfectly functioning e series Sansa, which upon formatting, became bricked. When you try to turn it on, does the blue circle light up but you only get a black screen? That is the death knell, or at least it was for me.

I'm guessing your original problem may have been that you were in the wrong mode - you were on to something when you switched from MSC to MTP. Did you try to do that before or after you formatted it?

One way or another, I would return it as defective and get a second unit. Attempt to switch it to regular "portable hard drive" mode, so it shows up as an attached media drive on your PC, right away. And make sure not to format it manually as that will almost certainly cause you some issues!

Peter Redmer
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Are you plugging it into the back USB port on your PC, or to a front USB port or a hub?

Sometimes, for one weird reason or another, devices won't charge properly from a front port or a hub. Try plugging it directly into the back of your PC and let it charge overnight.

If it still doesn't work, you could have a bad battery.

Peter Redmer
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I would try searching online. You can probably get a generic battery for cheap, just make sure you get the right one. I have never ordered a replacement battery for a Sansa product.

Peter Redmer
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