I had the same problem with my Sansa View. Every time I went to turn it on the screen would show the lock symbol. I found that if I turned it on without being connected to the computer and then held the main function wheel in the up postion and let go I would get a message saying something about formating and then I pluged it into my computer while holding down on the button in the up postion it would then connect to the computer. I then transfered everything to my computer so I had a back up. After I disconnected it from the computer I still had the same trouble. I found that putting the swicth to the hold postion and then very gently moving it back to power sometimes made it turn on normal. I would always have to mess with the power swicth to get it to work. After talking to the tech people at Sansa they said the switch was bad on the player and I had to send it back to them for a replacement. It came with a one year warrenty and I have had it for six months. So I am waiting for them to send me a new player. I bought my Sansa View at Best Buy and purchased the extened warrenty from Best Buy for two years. When I took it back to the store they said they no longer carry the 16GB Sansa View that they only had the Sansa View 32GB. I thought about paying the little extra to have the 32GB View but they said it was on Backorder and it could be 10 weeks or more before thay got any so I just sent it back Sansa under their warrenty. I could have gotten a diffrent MP3 player at Best Buy but I really didn't like anything that they had and the ipods were way too expensive and didn't have the big screen like the View or the expandable memory.