I finally just called Tech Support. Thank you for the help.
It was the 3rd or 4th choice on the main settings list
It was the 5th choice on the second settings list that finally led to the main list of languages that I could actually recognize.

I don't know how so many different possibilities can exist per one unit. There were only 4 choices in the first list of settings.
System settings is the 4th one down, that's 3 clicks
Language is the 5th one down, that's 4 clicks
It's easy to find English after that because it's in 'english'

I tried the live chat feature at sandisk.com tech support and it was useless. I was there for aprox 40 minutes and got exactly nowhere. Excruciatingly slow.

This ultimately did flash through my mind...
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein

I finally broke down and called. It took 5 to 10 minutes.

Thanks again
Linda