March 18, 2010 10:29 PM

Are you using the sansa media converter?
Only way I found to view videos on the e260 is by using the sansa media converter. One thing though, if it was made in widescreen, the resulting image on the sansa e260 will be elongated for the sansa media converter simply fills the screen on the vertical keeping the horizontal the same. If so, try converting the video first to a DIVx format giving it the 320 x 240 aspect ratio, it will show normally but with black lines on top and botton, just as you do when playing 16:9 movies on a 4:3 TV set.