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December 19, 2010 09:19 PM

Categories: Sansa Connect

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Joined: 12/07/2010


I'm having problems using the recovery tool. I have had the device

since 2007. About a couple of years ago it quit working and I was

able to reinstall the firmware and get it going. My problem started

when I tried to add some mp3s then I got the message. The device

has either stopped responding or has been disconnected. I downloaded

the newest recovery tool and this failed. I read all the post about how to

use the recovery tool. I created the recovery.bat file and did as instructed.

The recovery tool always halts on Failed to GetusbDevice FileName err - 0

And when i hold the right button down and the volume up button nothing

happens. My computer recognizes the device.

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